I made reservations with this facility for my son's birthday, when I made the payment, I learned only one person was handling reservations, & I asked her if there would be any issues. She advised all was set, then called me the next day to advise that first 1, then 2 other parties were also booked for that time. It is their policy to confirm all reservations, then sort them out and see who gets moved/cancelled later. It is extremely difficult to move a birthday party so I am writing a review to assure others can avoid what my family has suffered.