I was freaked out by the mixed reviews online but ended up with the BEST experience. Everyone was really friendly, not just my consultant Jillian. She was pretty awesome though- extremely attentive, asking me a lot of questions about each dress I tried on (likes/dislikes). She even brought me a tiara with the dresses because I wanted a "princess" feel. I went to David's Bridal afterward to see if the prices of DB were worth the lower quality- my experience at DB was good a couple months ago but during this trip (to a different location) DB left me alone in my undergarments waiting so long that my friends outside started to wonder. And the one dress style I verbally confirmed ahead of time was at DB my consultant couldn't find. Charlotte's was offering $100 off their Casablanca dresses which come already hemmed to the right length for free, saving probably another $100, negating the DB price difference. I ended up picking the first dress Jillian put me in.