I was very pleased with the conversation I had with the lady on the phone when I was just gathering information. When it actually came time to euthanize our pet the vet on call happened to be one that deals directly with her. Two days later our pet was returned to us in a very attractive urn. We also received a certificate of cremation which was a nice touch. I had made several phone calls and her prices were much better than all the others and the service was fantastic.