I would have rated them one star but the sales people are very nice and Knowledgeable. I had purchased a chair and after six weeks the chairs padding was starting to show poor craftsmanship. According to the manufacture if it's not completely brook don't fix it. Meaning if the Cushion in the chair is not supporting you after 7 days the way it did when you purchased the chair, you are stuck with the chair. The way manufactures are cutting coast now days is at the cost of the customers. What happened to building something that is of good strong quality for a little more cash. Now it's charge as much as you can and cut back on good quality components thus you get junk. The bottom line is, I spent $758.72 hard earned dollars for a $20.00 dollar (sorry for the Metaphor) pain in the Cushion.