This is a excellent place to have a watch repaired, add a battery, etc. I have had several items repaired or altered here over past three years and the service has always been excellent. I have no idea why one person was not happy, but I was very pleased.

If I could give 0 stars I would. RUN don't walk away from this place. It is a RIPOFF and you will be charged $300 then $500 and the work is not done correctly and damage is done to the clock. Phone calls are not returned when leaving messages about the clock not working. When this guy (his real name) removed the movement from my Howard Miller grandfather clock he placed it in a DUFFEL BAG and returned it with the clockface scratched. PLUS you wait forever for the shabby repair. Go to the place in North Port. They know what they are doing.