The young man named Donovan who works at the store (exclusively?) has been, without fail, one of the most efficient, friendly, attentive, and pleasant workers in any wireless store anywhere that I've been to. He (or Verizon) does all they can and more -- makes suggestions for solutions that are most economical and useful, keeps his promises in terms of when work will be done or orders can be expected. It is a pleasant surprise to find this is a wireless store of any kind.