The service department at this dealership is certainly proud to be rated #1 in the Nation in Service to advertise their dealership, but don't expect to see such after you purchase your car and need it serviced. After owning my Mercedes for less than a month, I had an issue with my vehicle. I called to make the appointment and was advised that no loaner vehicle was available and would not be available for another FIVE days! This is not the "convenient service" promised when I purchased my vehicle! I have owned a Mercedes previously in another state and NEVER had to sit and wait for my car to be serviced, regardless of having an appointment or not! If inconvenience is not what you are expecting when servicing your Mercedes Benz, do not call Mercedes Benz of South Charlotte!

Mercedes-Benz of South Charlotte is owned and operated by Felix Sabates and his family. They have a great reputation for taking care of customers and thats why I bought my car from them. I had an incredible experience buying my first Mercedes-Benz and thanks to my wonderful sales person, I got a really great deal as well. By the way, this is a brand new dealership and is absolutely beautiful.