In my opinion, their rude, indifferent, and barely competent office staff makes too many mistakes in basic scheduling. They will send exterminators by your house at 6:30 in the morning if you ask for customer contact. They lose track of appointments and then will actually argue with you over the phone! We still find insects after treatment (even though prior companies never had the problem.) If they accidentally miss an appointment, they will simply remove it from your schedule unless you demand that they add another to the end of the treatment period. I wish I could find something good to say about them, but they are a constant thorn in our side. Oh, I can find something good to say - their exterminators are all very pleasant, professional, and friendly. All in all, there are a lot of other exterminators out there, so why choose one that is barely adequate?