I think there have been a few of these, but I guess I ll add to the list of dissatisfied customers. I have never thought this place had good customer service... and I ve been going for almost 2 years now, because of the food... the chicken is definitely better than some other places but I won t trade in good chicken for horrendous service. I ALWAYS eat in, and most of the time the place is almost empty yet the cashiers(most of them) are always in a rush to get the order and not have any other human contact, makes others feel like they are not wanted... I ve seen this done to many people. Well tonight was my LAST night EVER going back. The prices are a bit higher than other places but I d always thought maybe it was because of the quality, but not so much anymore... the first year or so they were a bit happier to see me... usually gave me an extra strip or two if some of the strips were too small, and never had a problem substituting ranch dip for the gravy as I do not like gravy. Last couple of times they hesitated with the substitution then I noticed I was getting the smallest pieces they had... pretty sure it was on purpose. Tonight though the guy at the cashier told me We don t do substitutions and I don t know who s ever done that for you , my response(this is epic), I ve had almost every cashier in the past two years do the substitution with NO problem... including YOU a few times . Apparently he didn t recognize me, I do come in every couple of weeks, so that s about 50 trips over the past 2 years... but that s over now. Not only did I pay $9.18 for 6 strips the size of 2 normal ones(I mean, he must have gone through to pick the 6 SMALLEST ones in the bunch), but he charged me an extra .40c for the ranch despite not giving me the gravy AND he had his head down when I asked him why the change as I sat there at PEAK hour with NO ONE in the building but me eating... he just mumbled and walked on as I finished like in 3 minutes the strips that were no bigger than my thumb. I feel violated and almost didn t purchase my meal, but after being treated this way and being a LOYAL customer over these years... I can only assume that they WANT to go out of business and DON T want mine... I mean, they ve had me there 50 times over the past couple of years and a cashier with a tone of voice like he wanted to strangle me for even asking for a substitution like some greedy bankster looking to nickel and dime me or a car salesman... it was that bad... wish people could feel the vibe and the tone that this man spoke... and it s a tone I ve been watching over the past 3-6 months gradually get worse, the moral of the staff reflects on the greed of the leadership and when that is so present... you know it s all downhill from there. I m not a prophet but have been known to have good vision on things like this... but with the kind of service I ve received tonight and in the past few months... there is nothing positive on the storyline of this place. Those are my 2 very thorough cents ladies & gentleman. I would not recommend a place like this to ANYONE.