I recently called Ballard's Plumbing and Heating to come out and fix my boiler. The first technician said he had fixed it, but it still was not working. So, they had to send a second(different) technician out the next day. The second technician got it fixed, and also mentioned the lack of knowledge of the first technician. He had missed a safety mechanism on the boiler that could cause it to explode. All said and done I was charged for both visits. I called asking for a bit more fair bill, but the office lady said no. She refused to provide any other contact information for owner/operator. Had the second technician been sent out first I would have saved money.