I had a very disappointing experience with this plumber. After a recommendation from a relative to use him, I called to set an appointment for a "free estimate" to tell me why my toilet line was backing up. He promised that he would take a look and give me a cost estimate to tell me what would need to be done (putting a snake through, camera, etc.) We set up a time he would call me back (on a Saturday) to set an appointment. He told me he would call at 2pm. He ended up calling me at 4pm and said he could not make it and would have to reschedule. I called again to reschedule, and he would tell me a time he would call back. I never got those phone calls. Finally, I called him one last time to see what was going on. He complained he was in the dentist chair and that he would call me back after he got out. That call never came. If you are not interested in doing a job, tell me. If I were you, find a better plumber with better customer service and more professionalism. This isn't him!