I am a reg Talbots customer & have never had to return anything. I bought a top last week which the sales associated helped me with the correct size. When I put it on at home, I realized it was too tight in the arms but fit well everyplace else. Back at the store, I tried to get a bigger size, however, the arms were still too small & the rest of the fit was way too big. Although the sales associate was happy to sell, returning a top which I had only a few hrs was a different story. The salesperson was loud and very demeaning, mocking me in front of others in the store about Why I took the tags offf, how I should NOT have done that, even though she sold it to me just hours ago and I brought the receipt. She reminded me 4 times in a loud demeaning tone that I should not have taken the tags off and how she now had to go find some tags. She then proceeds carefully examining the top in the lighting and pulls it up to her face, smelling it in several locations, front and back.