I recently purchased a 2012 Honda Odyssey from This dealer.
I had the car inspected through a third party after purchase as Sam and the dealership DID NOT keep their word in their 50/50 warranty deal or even the repair that was in writing at closing.
This cars suspension is shot, the Honda dealership says it needs struts, shock absorbers, control arms, and end links; I and the Auto Lane Dealership Technician AGREED.

They completely ignored the issue they had promised to fix at closing in writing, which was a rattle on the front driver side.
They claim nothing is wrong with the car even though I took their service technician for a ride. We both agreed on the rattle and suspension issues.
I ended up changing the struts Sunday, 2nd inspection was on Monday. They claim that the noise that I was hearing the week prior is due to me changing the strut one day before this 2nd inspection.
I know vehicles well and if I can articulate fact based reasonable explanations and still get a repair that was in writing at closing denied... They will take advantage of anyone.

Will not be buying from this dealership again. The people are dishonest, the policy is sub par.

Upon arrival of my scheduled appointment I met one of the service technicians. We had plenty of time to chat since the sales manager was over fifteen minutes late to open the store, which is when my appointment was scheduled.
This service technician stated that most cars are of poor quality and the owner will fix cheapest way possible; and I quote, "I wouldn't buy any of these, even the "nice" ones in the front row are questionable".

The day of the second inspection,
I was told nothing was wrong with the car, it was my fault I installed the struts wrong. Then I was sent to the owner, Bill. Who was clueless and sent me to the service department who believed the strut was defective. I explained to him that we heard the spring noise, but the rattle is when you crank the wheel to the left. He promised to call me back after another re-diagnosis attempt. I never received a call. I called back near the end of my work day to ask what they discovered. I was told by Sam that he got the "thumbs up" and that my car was "good to go". I asked what this meant and he admitted he had no idea. I showed up to the dealership at approximately 430 and was told to wait for Bill who was on the phone talking. after waiting over 15 minutes I was infuriated. No one had any answers, no one knew what they were talking about, and no one cared that they did not fulfill their promises. The manager proceeded to tell me that he was willing to work with me until I posted a bad review on Facebook. He claimed to "pick a part" everything in my review because nothing was true. I sat down and said, "Let's pick through it Sam." He said he would not do that right now. After telling the sales manager that we trusted him and he broke that trust, he raised his voice at me, I stormed out.

In Summary,
We had a repair in writing at closing that was never taken care of. We had several repairs that were covered under their 50/50 warranty that were never taken care of. We lost what we had considered a friend, because of money.

Please be VERY cautious if buying from this dealer, always get a third party pre-purchase inspection before closing, and ensure that repairs are made BEFORE you close on your vehicle.

We were buying from who we thought to be a family friend. We instilled our trust in this salesman and were severely disappointed.

They also falsely advertise to be accredited by the BBB, which they are not.

I purchased a vehicle from auto lane and I am a very satisfied customer. They have a caring sales team. They do their best to get you financed and they work with you..I have nothing but good things to say about their service..Everyone is nice and they greet you with a caring attitude. I love the carfax info. satisfied customer.