Holiday Inn Beach was not a good stay. Our room was smoke filled with ashtrays inside and out of room with no smoking signs posted. Manager did little to compensate and upper management never returned phone calls. Still trying to resolve issue. Also charged our credit card without our permission.

You are being ripped off by your staff at Sound Side Holiday Beach Resort. The Manager does not manage and lets his employees write their own job description which they have done and the first 3 criteria are; #1-I will not work as a team player to keep all parts of this complex up to owner standards. #2-I will do what I want when ever I want. #3-I will not get out of my comfortable air conditioned or heated spaces for any one at any time.The manager there is totally ineffectual. He hides from his responsibilities and from the people that make his comfortable job possible. On most occasions, he will find reasons to have to leave the property during 'social' events to avoid the owners of the property rather than to socialize with them and to get improvement ideas. The only offical housekeeper sits all day and lets the maintenance man do all her work. Unfortunately no one there wants change or cares because they all are on the doll of your company. This is the 21st century. wakeup