I did my research prior to making a decision. It was scary reading reviews of several bath remodeling business---so many negatives and few positives. My tub-to-shower conversion was just completed less than a hour ago. I AM THRILLED. Lisa "sold" my husband when she came to give us an estimate. John, from Bath Fitter's Pensacola office, was our contractor and I cannot praise him enough. He was right on time both mornings (in fact, a little early one morning), laid tarps throughout his walkway, cleaned up as he worked, and was so careful not to scar any walls, woodwork, and doors while carrying all the equipment and material in and out of the house. He did a beautiful job. The kind of contractor you want to get - in every way. Thanks so much for everything. Again, we are thrilled with EVERY aspect of the job. Jeanne, Gulfport, MS