We have been customers for a couple of years and have been satisfied with their repair at home and in office. However, we recently had a remote repair attempted on our laptop and ended up being charged approx $80 for 45 minutes of work without diagnosis. I had to stop the phone call because no progress was being made. I asked the charge incurred and was astounded! Later we were told that a 30 minutes charge is the diagnosis fee for remote repair - technician never mentioned on phone call. I then brought the laptop in for repair because diagnosis is "more reasonable done in office." Charged $85 minimum upfront for an hour of diagnosis work. The actual diagnosis time took 20 minutes! We have now spent $165 for a diagnosis (unknown if accurate) and no repair. We are now purchasing a new computer and never using IHAT again. p.s. Just saw their banner offering 10% repair discount, never mentioned to us!

wow so expensive place...just check their priceing....dont waste your money..you could buy new computer instead of paying for couple hours of labor not mentioning the parts...dont let yourself fooled ...they are not trustworthy...i had baaad experience with them

Nice guy and really knew his stuff. Was able to come to my house the day after I called.