The ballroom is very nice looking and will catch your eye when you first see it, BUT!!!!!! once they reel you in, your stuck. Not only are all the advance payments and deposits non-refundable, but after they have your money they treat you like you don't matter and neither does your event, in my case it was the most important day of my life, my wedding!!!!!!!!!!!!!!!! When you attempt to talk to them in regard to details, they DO NOT return emails and i'm not talking about in a few days- i waited on one occasion 14 days, and did not get a response____________ long story short horrible customer service, will not have another event there or reccommend them to anyone!!!!!!!!!!!!!!!!!!