I have rented (Carpet Shampooer) many times from A-Z. Not only are the staff always friendly, they always offer assistance with loading or unloading into my vehicle. The equipment is always clean, and in good working condition. I had one experience with a cleaner that when I went to use it, it leaked. I took it back, and no questions asked, I was given a replacement, as well as a free extra day rental.I cannot find anything bad about this company in my years dealing with them.It's nice to find a local business who treats each customer as a person, and not just an income.Anton.