Booked Skyland/KLN Limo to take my family to and from my mother's funeral. First, the car was 5 minutes late. The driver was the coldest guy right from the beginning. He didn't say "hello", smile... nothing! He says to my father "cash". My father explains that we're supposed to be paying via credit card. The driver responds, "Credit is extra 10%". We called the office. The same woman answered. She confirmed again, the original deal. Told us she'd call the driver immediately. She never did. Rather than being late to his own wife's funeral, my father pulled everyone out of the limo. We ended up taking our own cars. En route to the cemetery, we got a call from the woman, apologizing for the mixup. She promised she would refund our card the initial deposit... she never did. Nor did she answer the phone when we called to chat about the refund. It's currently in dispute with our card company. Rude, cold driver. Deceitful office. It's a crime. BEWARE!!!