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Details

General Info

Rite Aid is a leading drug store chain offering superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through our Rite Aid Rewards loyalty program. Rite Aid’s mission is to improve the health and wellness of our communities through engaging experiences that provide our customers with the best products, services, and advice to meet their unique needs. Customers confidently choose us first for their everyday health and wellness needs because we consistently understand and exceed their expectations. Come visit Rite Aid so we can help you not just get healthy, but get thriving.

HoursCLOSED NOW
Regular Hours:
Mon - Sun

Contact Info

Phone:

Main - 509-545-9581

Address:
1308 N 20th Ave Pasco, WA 99301

Reviews

1
1 Reviews
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D
dianablaylock336

02/24/17

1 Reviews0
1.0

Hands down the WORST pharmacists I've had to interact with in years. Correction, interact was too strong of a word. When you first come to the counter, if the cashier is busy, they will ignore you. Purposely keep from making eye contact so that they don't have to greet you, one of them actually turned red while staring at the computer, I can only hope it was what little bit of customer service still tried to survive and she knew she was doing the wrong thing. The first day neither of the pharmacists acknowledged me, I just stood there until finally the cashier just happened to peek around the corner and see me.. he looked at me, looked at TWO people ignoring me and not even bothering to have him perform the lowly task of greeting me and said," I'm so sorry." This young man is acceptional. The second day, again the cashier wasn't up front.. I saw them see me and then both go back to what they were doing.. never even said hello, just a moment, nothing. The cashier came around the corner and was helping a customer over the phone.. the pharmacist looked, became distressed, then said, " do you need to pick something up( never got up from her chair). I said yes and things went from there. On top of their gross lack of customer service they are judgemental and rude. No compassion or even an attempt to have a conversation to know what's going on with a customer ( that literally comes in every other day). My wife was diagnosed with congestive heart failure.. due to the stress and doctors swiftly trying to help get her on the right meds we have had to pick up a lot of prescriptions and many have been changed or accidentally called in early.. it's been very confusing and overwhelming. My wife left there in tears because they continued on their rude, judgemental rampage when she was trying to explain the misunderstanding.. staring blankly at the computer telling her they have no record of ANYTHING she's saying. Crazy, because the original prescription and instructions were filled and VERY nicely explained to us at the rite aid on Gage and steptoe. The issue for us wasn't getting the medicine today, our mistake. The issue is who is it that decides who gets treated with customer service and who gets treated with however you've decided to place judgement. Had you taken the time to listen to my wife you would know that in November she was in a coma and lost oxygen to her brain.. that all the meds and filling, lowering, and switching is very confusing for her because her short term memory was a casualty of that coma. I swore over twenty years ago that I would never go to another rite aid because of, again, lack of customer service!This year my insurance changed and I was sick to my stomach, but the rite aid on gage and steptoe was amazing. I live in pasco so I switched everything over to here.. only to each day be more disappointed, embarrassed by just being ignored, and now honestly... offended and disgusted at behavior formed of an opinion that you're better than us. You're not, and you should be wholly embarrassed at the customer service standard your pharmacists display, it's not just us, I've watched them with other customers. It's as if we are irritating little children they don't have time for nor do they want to have time for. Your company pays them a lot of money to treat people poorly.. and it's too bad because the cashiers and ALL the other store staff are great. But I would rather drive out of town to a pharmacy if that's what I have to do than go back in your store. I only hope with this you can protect other people who need help from people paid to help them. I hope this bothers you and something changes, no one ever truly knows what someone else is going through, you might have been their last interaction.. how did you impact their lives. Sincerely,Diana BlaylockLost Customer

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Categories
Pharmacies, Convenience Stores, Photo Finishing
Services / Products
Cosmetics & Beauty Diabetes Management Diabetic Supplies Flu Shots Foreign Language Translation Services Free Blood Pressure Screenings Health & Wellness Goods Higi Health Management Station Home Medical Equipment Immunizations Medicare Prescription One Trip Refills Over The Counter Medicine Pharmacist Consultations Prescription Medicine Rx Savings Programs Skincare Smoking Cessation Snacks and Candy Vitamins
Payment Options
amex, discover, check, master card, visa, cash
Brands
Advil, Claritin, Colgate, Crest, Gillette, Hershey, Kellogg's, L'Oreal, Maybelline, Nature Made, Neutrogena, Pampers, Plan B, Revlon, Tide, Vicks
Location
Court Street Plaza
Associations
Children’s Miracle Network,Folds of Honor,KidCents
Other Information

Specialties: Medicine, Baby Products, Beauty, Vision Care, Greetings Cards, Personal Care, Food, Snacks, and Drinks, Birth Control, Skincare, Prescriptions, Household Products, Vitamins

Provided by
Data provided by one or more of the following: Thryv, Data Axle, Yext.