I am a bit late on this review but need to say how appreciative I was last year about this time.This company was to send out a gentlemen to my home to fix or replace my fireplace insert.They were to arrive around 4pm [mind you this was the evening before the Ice Storm of the Century].At 5 pm no one had arrived...at that time I was only a bit annoyed not having any idea of what was to face us in the coming days.However about the time I was giving up...the door bell rang and a very tired gentleman showed at my door apologizing for the delay and explaining that the scheduled gentleman had a bad cut and was sent to ER..he kindly took the call.Within about 45 minutes the insert was replaced and working. I was so thankful for this man especially waking the next morning with only this insert as form of heat for our home.God bless this man for the generosity of caring enough to complete the other mans schedule for if not we would have been so much worse off .Julie Finke