I ordered my husband a watch storage case for Christmas. When he opened it the lid wasnt attached to the base, off the hindges, there werent even screws in the box. I requested a return label and it took them 2 weeks to email me a label after numerous calls. I returned the item for a new one. I never received the new item. I had to call them to ship me out a new one. After I received the new item there was holes in the wood lid, drawer and smudges that werent removeable on the lid, which I have pictures. I called for a return label. I no longer wanted this item. I want a refund. It took them an additional 2 weeks and several calls to get a return label. I returned the item which they have received on 2/26 according to UPS which was signed by Maria at 11:37am. They havent processed the return because they can not locate the box. It is now March 1, 2013. I have been dealing with this issue almost three months. I will NEVER do business with this company again. This doesnt look good!