Have always had great, friendly service at our Autozone in Oswego. Have heard the same is true of other sites. Serpentine belt fell off the car, while ion their parking lot. Two employees weathered the bitter cold, printed a schematic and proceeded to fix it, on the spot. The charge? Zip! Now, that's customer service. Will give them all the business possible. Thank you so much for helping us out. By the way, it's not the first time either. Must be company policy (a great one)..I've heard from others...the same. Kudos to Auto Zone:-)