i.e.,I'm from out of town and had a mechanical failure on my GM Sierra 2500 HD. Pulling a RV made towing it very hazardous. I called early monday morning and Kristy, assnt-manager to Service reassured me that they would take care of the problem. When I arrived at the dealer, I acknowleged that she was squeezing me in on a very tight schedule. She made arrangements for me to talk to the mechanic for diagnosis, made an estimate and provided me a courtesy car during the time to repair the problem (1 day delay to get the deffective part). WOW! what a ROYAL treatment. Thanks Kristy. People like you make me proud of owning a GM car. GM has a pearl in its ranks. Frankly, a good experience in a bad situation. Yves J., Montral, Canada

Tom George Diagnosis, service and repair excellent.Visitor from NC treated professionally from first phone call to loaner and pickup.