I was very unhappy with the flower arrangement sent to me. The flowers were old and died within 24 hours. When I called to complain the owner sounded put out and instead of trying to apologize she made excuses and even went as far as asking me to bring in the arrangement to her store, which was 45 mins away, which I refused to do. She then asked me to call her back the next day since she wasn't in the office and she would get someone to come by when they were in the area to look at the arrangement. I never called back. I felt if she couldn't make the effort to contact me, why should I. She obvioudsly doesn't care about the customer or customer satisfaction. She got her money and that was obviously all she wanted. Had same problem last year when we used this same florist. Won't use her again nor will I recommend her!!!!!!