I called this jeweler to get a simple estimate and to learn a little about the company. The man I spoke to was very abrupt and impatient. He cut me off as I was asking questions and told me the only way they could help me was if I came IN to the store. I have limited time and am unable to drive to every jeweler in the area, so I take first impressions based on the phone calls I make. In this case, Ruud's is (as their name suggests) very rude. I will not waste my time with them in the future.