During the recent monsoons, I encountered an air conditioning shutdown. It was at night, of course, but I braved the rain to fix it myself. Of course that didn't work! Next morning I called May and spoke to the owner. While I assured him I was not roasting, within 30 minutes a work crew was here, found the problem, made another round trip for the defective part, and had me up and running! Fast, efficient, reasonably priced! All the things I look for in a repair/installation service!