This is a nice facility with a seemingly nice staff at first glance. My wife suffers from several mental illnesses. One of which is Agoraphobia. This makes it difficult to keep an in office appointment on occasion. One suggestion would be having phone appointments or accommodating postponement of a session until she is able to leave the house. This did not happen. Instead we received a letter advising that my wife needs to seek an alternate mental health provider. If you or a family member suffers from mental illness than you are aware of the difficulties in finding a doctor who you trust and can feel open enough to receive help. I can sympathize with the office regarding scheduling conflicts but I would hope for a more understanding posture being a provider of mental health services. I would strongly suggest finding an alternate location so you can avoid the rejection/dear john letter from what is supposed to be a place of understanding and compassion. The letter received disgusts me on such a deep level that I only wish to save others from this facilities actions.