I just want to say how great these guys are at Valley Tire on N Union in Olean NY. As soon as I walk in I am greeted in "how may I help you"?Paul is wonderful; I always ask for him when I am making an apointment to bring my car in. I purchased my Firestone winter tires here and I am veryhappy with the tires-they are really great in the winter; but I am also very happy/pleased with the service at this location.I have had oil changes, inspection, new plugs and distributor cap and wires; front end alignment etc.This last visit I had my winter tires put on and an oil change on a Thursday Dec 3rd. Paul had said they were short-handed as some of the workers were outsick that day and it may be 2 to 3 hrs. I said that was fine. As I had nowhere else to go that day anyway.But I didn't even wait that long; it was done in like an hour and a half.I will always take my vehicle here as long as Paul and crew are here.Santa should give them all a Big Christmas Bonus.Betty Dombek