Terrible customer service. Teller was not friendly. Barely spoke. Acted like she was doing me a favor. Would not use this bank.

0 STARS-The worse bank I have ever experienced! Not only do they no longer have a drive thru, they take FOREVER! No exaggeration. The line had literally 18 people in the lobby with 2 tellers! It was 2:15 PM so no rush hour there. Why don’t I just mail in the payment you ask? Oh because they cannot seem to mail a statement for 2 months!

#1) No drive thru? What national bank does not have a drive thru!? Nor a drop box! Seriously!?

#2) I have worked at bank before myself, who hasn’t? A transaction should take no longer than 3-5 minutes. Let’s just give BOA credit and say they are fast… That would mean I would have stood there in line for 54 minutes just to make a payment! Hell I might as well clock in. Who has 54 minutes to wait in line at a bank to make a simple payment? Half of the time I just say I don’t need a receipt because it takes so long.

Let me add that I use 5 different financial institutions and this is by far the worst one. I dread going every time. I would not even bother going to any of these locations had the statement been mailed to me. Not one location is better than the other, trust me I’ve tried 4! Same lousy experience every time.