I became a customer almost 10 years ago and have had phone, cable and Internet service from Grande. In the last few months, the Internet speed has been cut by more than half. Then I called to complain they said, " Well you are on an old Plan with a max speed of 512kbps." For the last 5 or more years my Internet speed was well over double that rate. OK so the plan now is to screw the loyal customers...I got the message from Grande, loud and clear!