I called for some after hours repairs on a Sunday afternoon. The Service Tech I spoke to stated he would be out, give him 2 hours. Later, he called and left a voicemail saying to give him a little longer the job he was currently on was taking longer than expected. After another 2 hours I called the number he called from no answer, by 10 PM I gave up and realized he would not be coming out and he had NEVER called me back to say he couldnt come out or could he schedule for a different time. He just left me hanging. I would not use this company. They are NOT "Dependable" as their name says.