We went to several showrooms along Broadway in the past weeks, and in the end we came back to VW when we made a decision, partially because we liked the brand, but also because we had the best experience with the staff there.

We were warmly greeted by Alex Romero, a sales agent - who was patient, attentive and professional throughout. He did a great job of walking us through some different options, choosing some used models that fit our budget and tastes, and making comparisons with the new VWs for sale there. Most importantly, we never felt like Alex was trying to take advantage of our relative lack of understanding of the process, he did his best to answer all our questions, and when it got to more detailed questions on financing, he was quick to pull in Brady (who I believe is the manager there) to help. Brady assured us that him and the team there really valued our business, and promised to beat any offer we got anywhere else, asking us only to come back and give them a chance to beat it if we did see an offer we liked elsewhere.