I was extremely pleased. It was the best$$$ I have ever spent on Electrolysis. I have had 3 different people to administer this treatment before her in the course of a 1 year. This was by far the best. She explains every step to you, prepares you if it is a difficult folicle and it's going to cause pain. Her setting is immaculate,she sterlizes over and over again and won't allow you to touch your face until she has sterlized your hands. I will refer anyone to her without hesitation.