House of Brides
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- HoursCLOSED NOW
- Regular Hours:
Mon Tue Wed - Thu Fri - Sat Sun - Phone:
Main - 708-499-0600
- Address:
- 5433 W 95th St Oak Lawn, IL 60453
- Link:
- Category
- Bridal Shops
Contact Info
Reviews
Terrible customer service. I was pregnant and couldn't fit into my bridesmaid dress. The alterations department told the bride that maybe she should find someone else to stand up in the wedding. Then offered no assistance in helping me pick out a new dress that would work for the wedding. They ignored us for the rest of the visit. We still aren't even sure if my dress will come in on time. I highly discourage anyone else from purchasing a dress from this location.
Dress was not on time (one month after wedding date), not the correct size, and was handed over to me in a white trash bag (that is no joke). Money could not be refunded to me because they take no responsibility if dress is late, and I had to purchase the dress or loose money I had put down on it. Customer service was horrible and I got the run around. Since my experience there I have heard similar horror stories from others who went to that location. I honestly don't know how they stay in business.