If you like being LIED TO and RIPPED OFF, this is your place! Our vent-less washer/dryer stopped drying properly; we assumed it was our 4 pets causing a clog so we called Mr. Appliance...Visit 1 (Oct 10th) technician could not find any clog. Decided it was a burned out blower. Charged $240 of a $480 bill and ordered the part; said he would be back on the 19th. Oct. 19th--no tech. Called and was told the part was back ordered--rescheduled for Oct 26th. **THIS IS THE BEST PART: I received an email receipt that OPENLY ADMITTED I WAS LIED TO, that the part was NEVER ordered in the first place! ...Oct. 26th Blower put in and deemed NOT to be the problem. New control board ordered...Nov. 5 New control board put in and balance charged...DRYER STILL DID NOT WORK. Side note: the tech quit during this time after calling the company, its office staff and owner a mess...Nov. 14 Finally the owner Alan came out and shocker--HE FOUND A SIMPLE CLOG! Suddenly the dryer worked fine. But in a case of unbelievably poor customer service, dishonesty, and awful business practices--ALAN WOULD NOT REFUND ANY OF OUR MONEY! We were happy to pay the $90 service call fee that should have handled the problem on the first visit...Now we are out over $430 on the bill, another $175 from using the laundromat unnecessarily for two months, and I wasted THREE days off with repairmen. AVOID MR. APPLIANCE--IT IS A SHODDY OPERATION RUN BY A MAN CLEARLY MORE CONCERNED WITH PROFITS THAN FAIRNESS