I like picture people but just this location (oak brook) there has been nothing but mistakes. They provided school pic service for my son's preschool. They messed up the order both last year AND this year. For this year, they gave all students coupons for the mess up, but the coupons expired six months ago. I called and I was told just go to the website and I could print a coupon which isn't as good a value as the one they gave to the students. I'm not a happy customer!