I was excited about making an appointment to recycle my baby's clothing into clothes for the next season. I called to schedule an appointment and the woman was EXTREMELY rude. She has no customer service skills at all. She had a tone as if I was wasting her time to want to book the appointment. After i hung up the phone, i had no interest in keeping this appointment and would rather donate the clothes to charity. This woman should think about what keeps her business running, customers as myself who would like to recycle or sell their children's clothing, so customers can purchase from her store. Too bad that her unfriendly manner lost her this customer and as well as the other moms i shared my experience with.