Tony and Francois are as honest as they come and try to be as frugal with your repair dollars as they can WITHOUT compromising the top quality repair service they provide consistently. I live south of Norwich CT and travel a LOT in my work, including an office in Westborough, MA. My car is a 2002 Mercedes and at 495/9 my car just died. AAA was going to send me elsewhere and the tow truck driver strongly recommend NCC. I said let's go. Tony nailed down that it was the fuel pump and then spent 35 minutes tracking down best prices. Mercedes since 2002 changed how it mounted the fuel pump. It required an additional mounting plate. The best price on the pump was $355 and the mounting plate was $550!! Couldn't afford the plate. Tony said "Don't worry about it. I'll figure it out." At 5:00 my car was ready firing on all cylinders, not having to buy the mounting plate. Why? TONY MADE IT IN HIS SHOP! Only charge - his 1/2 hour of time! NCC is my only shop now! Make it yours! Myles V