I needed a new band for a timex. It was not a very expense watch but works great. I first went and one employee said to me "they don't make bands for that type of timex because its cheap". Didn't even look to see if had a band. I was quite annoyed. A week or two later I was back in the mall & noticed two other employees working (an older gentlemen and a woman). Thought I would try again. They both tried to find a band that would work but there was none in stock. BUT they say what was broken & was able to fix it. I'm glad I asked again. Would have given 5 stars except for the 1st bad experience.