I was out shopping & called to order a pizza to bring home to my family. I was told it would be ready in 20-25 minutes. I arrived to pick up my order & was told it would be a "few more minutes". As I waited I nearly froze as the place seemed to be unheated (it was 16 outside but felt colder inside). As I continued to wait the girl at the counter just kept talking on her cell phone about everything she was going to do that night & acted as if I wasn't there. I went out to my car to get some heat & every time I came in it was "a few more minutes" I soon realized that they started making my order when I came in the first time as I was now waiting another 25 minutes before they said it was ready. When I got home & my husband opened the box the pizza sauce looked watery & the dough seemed undercooked. In the trash it went. NEVER AGAIN will I go to this dump. There are so many great pizza shops in WNY this isn't one of them.