The first time i took my dog here (10 month old morkie) they did an amazing job, i believe her name was Amanda...she really took her time got rid of his tear stains and made him feel comfortable..the 2nd time (Amanda was not there) they made my dog look like a lil rat. i told them a short haircut but to leave his hair on the face..they totally shaved him and made him look scary & he still had brown goo under his eyes..i had to double check to see if it was really my dog..good thing his hair grows back fast : /