I returned a costume that I had ordered within 4-5 days of receiving it, because I found it much cheaper elsewhere. There was nothing wrong with it when I returned it. It was in the same condition as I received it in. After 30 days of not hearing from the co I called and was told there was a tear in the sleeve and a scratch on the mask. That was NOT the condition I returned it in. I was told to expect a call later that day?and 4 days later I still hadn?t heard anything. I called again and this time they added one more piece of damage: A tear down the front. They said it was in such bad condition they could not resell it and would not refund my $!? I was shocked. This has never happened to me before. I?ve since filed a complaint with the BBB.