Be careful of Lane Appliances. I called Lane Appliances to fix my washing machine, the technician came, told me the washer needed a belt. He changed the belt, told me the washer is fixed and left, charging me $159.00, not the $90.00 I was told, . I then washed two loads of clothes of different sizes and found that the washer was not fixed at all. I called again, he came back and told me it's not the belt, but the motor, but it would cost over $300 to fix. I declined, stating I rather buy a new one. The technician took out the belt he had put in, refund me $60.00, which I thought was the cost of a new belt. I then tried to wash clothes again and found that he took out the belt he put in and did not put back my old belt so the washer could not work at all. The only problem the washer had the clothes washed but they did not spin dry enough, but now he left me with a washer that did not work at all. On my third call he did not come to replace the belt. I had to pick up the belt.

I had a burned out surface unit on my LG range which was still under warranty for parts (but not labor). LG referred me to two local appliance service companies in the area so I went with the closer of the two. I spoke with the owner of Lane Appliance of North Haven CT and was told it would cost $85 for a service call and all labor would come out of that. A technician was sent out a few days later and confirmed that the burner was not working (apparently they did not believe me) and he would have to order the part. He quoted the job at $180 and asked my wife (I was not at home) for 1/2 as a down payment which she paid (they cashed the check that day, by the way). When I called and asked why the quote was so high, the owner explained to me that it was $85 for the diagnosis and $85 to come back to fix it (plus tax). When I questioned this policy, she got very angry, started yelling at me and hung up the phone. Upon a follow up call she told me to "shove it" and hung up.