This company was recommended to me by a HVAC contractor. I called to schedule an appointment and took off of work two weeks later for the appointment. It was a no show with a call 15 minutes afterward. I was dumb enough to schedule another appointment (2 weeks later). It was a no show again. I called to discuss the issue and was first call I was hung up by the service man and then later the secretary called and did the same. They rudely informed me of my 'error' and told me to call someone else - thus my rating.