Very, very frustrated with this company We got them to come out and look at our washer because they are an LG washer repair company. We found out that it needed a part that was more expensive then a new washer. I called LG and they said if the technician would call them, they could work with him to see if the part was defective. I have called the company 8 times and I cannot get the technician to call me back or call LG directly. This has been going on for a few months. I even asked the manager to call me and have not received any call back. We ended up having to buy a new washer. I WOULD NEVER recommend this company for anything. I can't believe they are still in business! This has been a ridiculous hassle.