My wife and I have been bringing in our 3 dogs to the North Andover location for a couple years now with no problems. The staff is alsways very helpful and treats my dogs like family. I wish I could say that about my last visit. First problem was when I called to make an appointment for grooming and the woman on the phone must have been new cause she couldnt find my information. Told me I had to bring in new copies of my dogs vaccines and wanted all their information again. I was completely calm and asked her if I could speak to someone else, thats when she got extremely rude with me and practically accused me of lying about having history there. Long story short, it all got figured out (by another sales person) and we made the apt. After my dogs were groomed and my wife picked them up-she was running late and was sarcastically told "this is a grooming facility, not a kennel" by a woman rolling her eyes named 'Steffanie'. And apparently the same woman also dragged one of my dogs on its leash to the front. My wife came home in histerics because of how bad the customer service was that day. She now refuses to take our dogs back there and for her to be this upset-The service must have been extremely terrible. I dont know what happened over the years, but people there used to be so nice,friendly, treated animals and customers with respect.