Let me start by saying that, as far as maintenance issues are concerned, the management has been excellent. For anything that cannot be repaired/taken care of at the time of request, they usually have some kind of temporary solution, until the problem can be fixed. Maintenance has always been prompt, usually showing up the same day, most of the time within an hour or two, sometimes sooner. Security, if not already on site (and they usually aren't, unless it's time to close up the pool and the laundry facility), usually takes at least 20 minutes to arrive on scene if you have a problem, because they are located in downtown Norman. Consider the lag time if you have loud parties going on outside at all hours of the day/night that are disturbing your sleep/study/leisure time, or if you simply have extremely inconsiderate neighbors who scream at the top of their lungs, about 20 hours out of a 24 hour day. As well, if you get p*ssed off about noise, you're likely that only one to call.