STAY AWAY! These people completely ruined our $400 duvet cover (a wedding gift from my grandmother), and their response to us was, "Well, you were the ones who brought your expensive duvet cover to the cheapest place in town." I'm not a business major but I'm pretty sure that having "Sh!t Happens" as your customer policy is not the most winning of business strategies. They did not refund our money for the cleaning/ruining, much less offer to repay us for the duvet. If you want to keep your dry-clean only stuff nice and undamaged, stay away from these people.