I recently had a item sent to me from my closest store in Normal, IL; the shipping method they've chosen is a disaster! Shipping was accomplished through FedEx Smartpost. Which service may be cost effective for Chicos, however we live close enough that Normal is one day's mail; and the routing for Smartpost is Morton, IL; Independence KY; Indianapolis, IN to my address. That is no where near effective, or inexpensive because it wastes money running all over creation. Shipping methods and times are indeed part of customer service. I will not shop with you again. I still don't have my item and it's been a week. BTW, Fed Ex Ground now has a one-rate shipment offered for $7.95, you might want to investigate.